Privacy Policy

This Privacy Policy explains how HA Traders, operating DelaySprays.pk, collects, uses, and protects your personal information when you visit our website or place an order. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

When you place an order, we collect the information you provide: your name, delivery address, contact number, and email address. If you create an account, we store your login credentials. We also collect basic website usage information through cookies and analytics tools, such as pages visited and device type. We do not collect payment card numbers — Cash on Delivery orders require no advance payment and no financial account details are stored.

2. How We Use Your Information

We use your information to: process and deliver your orders; communicate with you about your orders, including dispatch and delivery updates; respond to your queries and support requests; improve our website and product offerings; and send you occasional promotional communications if you have agreed to receive them. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Sharing Your Information

We share your delivery details (name, address, contact number) with our courier partners solely to fulfil your order. We may share information with service providers who assist us in operating our website and business, such as hosting and analytics providers, under confidentiality obligations. We will disclose your information if required to do so by law or in response to a valid legal request.

4. Cookies and Analytics

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though doing so may affect some website functionality. We may use analytics tools such as Google Analytics to collect aggregated, anonymised data about website usage.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil your orders, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and personal data by contacting us at info@delaysprays.pk, subject to any legal retention requirements.

7. Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate information, request deletion of your data (subject to legal obligations), and opt out of marketing communications at any time. To exercise any of these rights, contact us at info@delaysprays.pk.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any website you visit through a link on our site.

Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, contact us at: Email: info@delaysprays.pk WhatsApp: 0310-7084935 Address: Johar Town, Lahore, Punjab, Pakistan Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM